When do you despatch the Subscription Boxes?
Our boxes are hand packed in our warehouse across a couple of days towards the end of each month, the date is will vary in line with our releases but we will give you an estimated delivery time frame a few days before your monthly payment is made on the 19th of the month. If there are any delays to the boxes you will be contacted via email with updates.
Once we have shipped your box you will receive an email confirmation with your tracking number from DPD. If you have received notification that your parcel is delayed, please contact DPD in the first instance.
If they’re unable to help, please contact us at firstname.lastname@example.org.
To enhance this experience, use the DPD app which you can download here. In the app you can arrange a safe place, rearrange a delivery to a local collection point and track your order.
Alternatively, you can track your parcel using the following link: https://track.dpd.co.uk/.