Learn more about our Faith points and earn with every purchase
Where do you deliver?
How much does delivery cost?
How long does it take to ship?
When do you despatch the Subscription Boxes?
There was some items damaged or missing from my order, what do I do?
My order shows delivered, but I haven't received anything, what do I do?
What happens if my order has been lost or stolen?
Why has my order been returned to Northern Monk?
I can no longer collect my order in person from the Brewery, what do I do?
What is your return policy?
How do I make a return or exchange?
Where do I return my item to?
When can I expect my refund?
How do I change or cancel my order?
Can I change my shipping address?
I don't need to pay VAT, can you remove this?
How do I spend points?
How much does it cost to join?
How do I get points?
How do I check my points balance?
Is there a limit to how many points I can get per order?
Will I keep my points if my order is cancelled or refunded?
I have made a purchase before I signed up, will my points be added retrospectively?
How do I check my balance?
Can more than one gift card be used towards a purchase?
Can a gift card be used more than once?
Can I use my gift card to pay for shipping and taxes?
Can a gift card be used to buy a gift card?
What happens after I place my click and collect order?
How long do I have to collect my order?
Where can I collect my order from?
What do I do if I can't collect my order?
When will I receive my box?
Do you ship subscription boxes overseas?
Can I collect my box from the brewery or one of your bars?
My box shows delivered, but I haven't received anything, what do I do?
What happens if my box has been lost or stolen?
I need to cancel my subscription, how do I do this?
I need to skip my next box, how do I do this?
I'd like to swap my current box, how do I do this?
I need to change my billing information, how do I do this?
My payment was declined, what do i do?
When is my last chance to cancel my subscription and not be charged?
When do you take the monthly payment?
I received notification that my payment was unsuccessful, will I still receive that months box?
How is my payment taken?
What beers will I receive in my box?
Can I change the contents of my box?
Can I add extra items into my box?
Can I sign up for more than one subscription on the same account?
I have specific dietary requirements, can I request for a change of beers?