Reports to: Sales Distribution Manager

Location: Leeds

Hours: 37.5 hours, Monday - Friday

Salary: £26-£28K

Closing Date: 7th March 2024



Northern Monk as a brewery has grown revenue over 350% in the last 3 years, now operating across 3 sites with over 100 Monks; however, one thing that hasn’t changed is our commitment to delivering the best beer experiences for our teams, customers, and consumers.

Our Sales Team is committed and hard-working and has reached a stage where they need an additional member to come alongside them and support on customer service and administration. We are looking for someone who is passionate about providing an excellent level of service to our customers and representing Northern Monk and our values both online, over the phone and customer facing.

This person needs to be highly organised as the role will be varied and fast paced.  You will need to have the ability to work on multiple tasks to a high degree of accuracy showing attention to detail whilst supporting our sales team across multiple channels including export, wholesale and direct. Strong inter-personal and communication skills are also important as you will be working closely with all other teams at Northern Monk. We're extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. Our customers come to us because we create some of the best beer experiences in the world and we want to add to the level of service that we can provide with this role.



 The following outlines the roles and responsibilities of the post holder:

  • To manage inbound phone calls from the sales phone line, and where required follow up calls to always provide superior customer service.
  • To maintain a high level of professionalism in all correspondence relating to our customers and Northern Monk.
  • To support the management of the general sales enquiry inbox, and cover when required on the customer service inboxes across the business, as well as responsibility of your personal email.
  • Sales order processing and support for our direct sales channels through mailers, email and liaising with the field team.
  • Management of various sales portals such as Sellar & Eebria.
  • Helping Monk maintain excellent relationships by putting together sample orders and care packages with attention to detail for key customers when required.
  • Liasing with warehouse team to support sales orders and stock management.
  • Liasing with finance team to ensure order processing, invoices and credits are input correctly.
  • Organising couriers for international and domestic packages when required.
  • General administrative duties to keep our brewery software up to date.
  • Export & logistical administrative support when required (previous experience preferable).
  • Be comfortable representing the values and ethos of the company.


  • Be motivated, organised, and encourage teamwork.
  • Must be passionate about brand and achieving something incredible.
  • React quickly and positively to changing priorities- the ability to work in a fast-paced environment.
  • Provide consistent and accurate updates within the sales team regarding all areas of work.
  • Possess a positive attitude to a busy work environment.
  • Contribute to team effort by completing other tasks as needed.
  • Strong communicator across written and verbal.
  • Strong excel & analytical skills.


  • 29 days holiday, including bank holidays (increasing 1 day for each year of service for the first 5 years)
  • A pension with The Peoples Pension
  • Two days a year to volunteer with a local charity
  • Birthday and anniversary treats
  • 50% discount on beer and merch
  • £10 Monthly Refund on Bottle shop Spend
  • Free Annual Eye Examination
  • Discounted Annual health check
  • Access to Cycle, Bus and Train Schemes (after 1 year of service)



Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply. We particularly welcome female applicants and those from ethnic minorities, as these groups are underrepresented in the brewing industry.