Frequently Asked Questions
There was some items damaged or missing from my order, what do I do?
My order shows delivered, but I haven't received anything, what do I do?
What happens if my order has been lost or stolen?
Why has my order been returned to Northern Monk?
I can no longer collect my order in person from the Brewery, what do I do?
Faith Fund Loyalty Points
How much does it cost to join?
How do I check my points balance?
Is there a limit to how many points I can get per order?
Will I keep my points if my order is cancelled or refunded?
I have made a purchase before I signed up, will my points be added retrospectively?
SUBSCRIPTION BOX FREQUENTLY ASKED QUESTIONS
I need to change my billing information, how do I do this?
My payment was declined, what do i do?
When is my last chance to cancel my subscription and not be charged?
When do you take the monthly payment?
I received notification that my payment was unsuccessful, will I still receive that months box?