ASSISTANT GENERAL MANAGER @ BRADFORD

Reports to: General Manager

Location: Bradford

Pay: £27.5K

Hours: 37.5 hours per week

Closing Date: 15th May 2025

THE ROLE:

We’re bringing Northern Monk to Bradford—and we’re looking for an Assistant General Manager to help lead the way. This is a unique opportunity to be part of launching and running a brand-new Northern Monk bar within the exciting new Darley Street Market development. You’ll help build a team and a culture that reflects our values from day one, creating a space where quality, community, and great service come together.

As Assistant General Manager, you’ll work closely with the General Manager to ensure the smooth day-to-day running of the bar. From leading shifts and supporting team development to maintaining high standards across service, stock, and reporting, you’ll play a vital role in delivering an outstanding guest experience. You’ll also be an ambassador for the Northern Monk brand within the wider market, helping us make our mark in Bradford.

You’ll be a positive, hands-on leader who leads by example on every shift, supports the team to thrive, and keeps service running smoothly—even when it’s busy. With the support of the GM and the wider hospitality team, you’ll help put Northern Monk at the heart of Darley Street Market and create a much-loved destination for Bradford’s beer lovers.

RESPONSIBILITIES:

· To be directly responsibility for bar service, working alongside the team to provide an excellent level of service.

· To work closely with the General Manager to set and drive bar standards.

· To work closely with the General Manager to ensure all aspects of the day-to-day running of the venue are completed, along with the completion of weekly administrative tasks and reporting.

· To take an active approach to ensuring the best possible customer experience, from brand standards to interactive engagement

· To take responsibility of a company email address, with all emails being responded to within 48 hours of receipt.

· To maintain a high level of organisation and cleanliness in the venue, through audits and closedown checks.

· Assist with all other areas of running the venue as required

· Provide a superior customer service at all times, in person and via telephone calls and emails.

· Attend and contribute to team meetings when required and share best practice with colleagues

· Assist with organising public events.

· Be partly responsible for the venues Instagram account. This includes, posting content, writing copy and replying to comments and direct messages.

· Be comfortable representing the values and ethos of the company at all times

· Contribute to team effort by completing other tasks as needed..

ABOUT YOU:

· Has experience leading a team in a hospitality or bar environment

· Brings positive energy and helps create a supportive, inclusive team culture

· Takes pride in delivering great service and high standards, every time

· Communicates clearly, calmly, and respectfully with guests and colleagues

· Is organised, reliable, and able to manage multiple priorities under pressure

· Is proactive and happy to jump in wherever needed to keep things running smoothly

· Is passionate about people, beer, and building community

· Is open to learning and growing, and supports others to do the same

· Feels aligned with Northern Monk’s values: fresh, inclusive, spirited, humble, and community-focused

· Understands the nature of hospitality and is comfortable working evenings and weekends