ASSISTANT GENERAL MANAGER @ YORK

Reports to: General Manager

Location: York

Pay: £27.5-£28.5k 

Closing date: 15/09/25

THE ROLE:

We’re looking for an Assistant General Manager to help lead the way at our York Refectory! You’ll play a vital role in the day to day running of the bar and restaurant. Bringing spirit, organisation, and confidence to every shift. Whether you’re running service on a busy Saturday night, training up new team members, or jumping in to solve a problem before it even reaches the customer.

You’ll work closely with the General Manager to make sure the team feels supported, the guest experience stays consistently delightful and that the venue stays fresh. From stock management and financial reporting to team morale and service standards, you’ll be a crucial part of the bar & floor service, setting the standards for a team that brings Northern Monk’s values to life in the heart of York.

RESPONSIBILITIES:

· To be directly responsibility for bar and floor service, working alongside the team to provide an excellent level of service.

· To work closely with the General Manager to set and drive bar and restaurant standards.

· To work closely with the General Manager to ensure all aspects of the day-to-day running of the venue are completed, along with the completion of weekly administrative tasks and reporting.

· To work closely with the General Manager on menu development, weekly specials and events.

· To liaise with the kitchen and effectively manage and control floor service.

· To take an active approach to ensuring the best possible customer experience, from brand standards to interactive engagement.

· To take responsibility of a company email address, with all emails being responded to within 48 hours of receipt.

· To maintain a high level of organisation and cleanliness in the venue, through audits and closedown checks.

· Assist with all other areas of running the venue as required

· Provide a superior customer service at all times, in person and via telephone calls and emails.

· Attend and contribute to team meetings when required and share best practice with colleagues

· Be partly responsible for the venues Instagram account. This includes, posting content, writing copy and replying to comments and direct messages.

· Be comfortable representing the values and ethos of the company at all times.

· Contribute to team effort by completing other tasks as needed.

ABOUT YOU:

· Has experience leading a team in a bar and restaurant environment, with a proven ability to manage service and lead from the front.

· Brings positive energy and helps create a supportive, inclusive team culture

· Takes pride in delivering great service and high standards, every time

· Communicates clearly, calmly, and respectfully with guests and colleagues

· Is organised, reliable, and able to manage multiple priorities under pressure

· Is proactive and happy to jump in wherever needed to keep things running smoothly

· Is passionate about people, beer, and building community

· Is open to learning and growing, and supports others to do the same

· Feels aligned with Northern Monk’s values: fresh, inclusive, spirited, humble, and community-focused

· Understands the nature of hospitality and is comfortable working evenings and weekends

· Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply.