GENERAL MANAGER @ BRADFORD
Reports to: National Bar Operations Manager
Location: Bradford
Pay: £29K
Hours: 37.5 hours per week
Closing Date: 15th May 2025
THE ROLE:
Due to being in a managed, multi vendor venue, this job is ideal for someone without extensive general management experience but who is looking to grow!
We’re bringing Northern Monk to Bradford—and we’re looking for a General Manager to lead the way. This is a unique opportunity to launch and run a brand-new Northern Monk bar within the exciting new Darley Street Market development. You’ll be building a team and a culture that reflects our values from day one, creating a destination for quality beer, community, and great service.
As General Manager, you’ll take full ownership of the Northern Monk bar within a dynamic, multi-vendor setting. From team development and day-to-day leadership to stock management, reporting, and delivering on commercial targets, you’ll ensure the smooth running of the operation and an outstanding guest experience. You’ll also act as a key link between our brand and the wider market community, making sure we’re proudly representing Northern Monk in Bradford.
You’ll be a confident, people-focused leader who sets the tone for exceptional service, fosters a positive and spirited team culture, and isn’t afraid to roll up your sleeves when it gets busy. With the support of the wider hospitality and HQ team, you’ll play a pivotal role in putting Northern Monk at the heart of Darley Street Market—and at the heart of the Bradford community.
RESPONSIBILITIES:
· Leadership and Team Management:
o Lead, manage, and motivate a team of employees, providing support, training, and development wherever possible.
o Work closely with the People/HR team on staff training, quarterly reviews, recruitment, and other employee matters to ensure your team is engaged and has opportunities for continuous development.
o Foster a positive and collaborative work environment, ensuring the team is engaged.
o Ensure a safe premises and work environment for customers and the team.
· Operational Excellence:
o Ensure that the venue operates smoothly and efficiently on a day-to-day basis.
o Maintain high standards of service, cleanliness, and venue maintenance.
o Oversee stock control and allocation, including stock reports and GP targets.
o Manage cash procedures, financial documents, and venue administration.
o Ensure adherence to Health & Safety regulations and Licensing Objectives and policies.
o Responsibility for all aspects of site security.
o Assist with all other aspects of the business when required. so
· Financial Management:
o Responsible for developing, tracking, and achieving the venue's P&L.
o Work with the Finance team to ensure invoicing & financial information is recorded promptly and accurately, and responsible for cash procedures and required financial documents to ensure a timely & accurate P&L result.
o With support from others in the business, set performance measures to track performance.
· Customer Experience:
o Ensure the venue delivers the best possible customer experiences.
o Continuously develop customer experience and standards of service.
o Monitor customer feedback and satisfaction and ensure responses are provided promptly and professionally.
o Proactively drive brand awareness and customer footfall through unique events & beer experiences, working alongside the Bar Operations Manager or relevant teams.
· Business Development:
o Seek to develop relationships with both customers and local businesses, in line with company standards and practices.
o Work well alongside the other vendors and venue manager to ensure smooth running and good relationships
o Using this as an opportunity to drive trade and create new customer experiences.
o Be aware of events in the local area that would help generate footfall for the venue.
o Be present for any vendor meetings.
o Monitor and respond to any issues of damage, fire, or complaint, ensuring to report to Head Office when appropriate.
ABOUT YOU:
· Excellent communication and interpersonal skills.
· Highly organized and capable of managing multiple priorities.
· A good awareness and knowledge of the UK craft beer industry.
· Someone who can operate professionally and strategically with an excellent understanding of the hospitality industry.
· Must have a keen interest in both their own personal development and that of their team.
· Experienced people leader.
· Capable of operating in a fast-paced working environment.
· A good understanding of the company mission with an ability to uphold company values everyday.