GENERAL MANAGER - HANGING BAT

Reports to: Head Of Bar Operations
Location: The Hanging Bat, Edinburgh
Pay: £32k–£35k
Hours: 37.5 per week
Closing date: 19/11/2026

THE ROLE:

We’re looking for a General Manager to lead the way at The Hanging Bat in Edinburgh! You’ll be at the heart of everything that makes the venue special, bringing confidence and a passion for delightful hospitality both to the team and our customers. From leading a busy Saturday night service to developing your team and finding new ways to keep things fresh, you’ll take ownership of creating a brilliant experience for everyone who walks through our doors.

You’ll be responsible for the day to day running and overall success of the bar, balancing great people leadership with strong operational and commercial performance. From stock management and financial reporting to team development, guest experience and service standards, you’ll lead by example and create an environment where people feel supported, motivated and proud of what they do.

Most importantly, you’ll bring Northern Monk’s values to life, ensuring that The Hanging Bat continues to be a welcoming and much loved part of Edinburgh’s hospitality community!

RESPONSIBILITIES:

  • Leadership and Team Management:
    • Lead, manage, and motivate a team of employees, providing support, training, and development wherever possible.
    • Work closely with the People/HR team on staff training, quarterly reviews, recruitment, and other employee matters to ensure your team is engaged and has opportunities for continuous development.
    • Foster a positive and collaborative work environment, ensuring the team is engaged.
    • Ensure a safe premises and work environment for customers and the team.
  • Operational Excellence:
    • Ensure that the venue operates smoothly and efficiently on a day-to-day basis.
    • Answer emails and messages in a timely manner
    • Maintain high standards of service, cleanliness, and venue maintenance.
    • Oversee stock control and allocation, including stock reports and GP targets.
    • Manage cash procedures, financial documents, and venue administration.
    • Ensure adherence to Health & Safety regulations and Licensing Objectives and policies.
    • Responsibility for all aspects of site security.
    • Assist with all other aspects of the business when required and attend meetings when required.
  • Financial Management:
    • Responsible for developing, tracking, and achieving the venue's P&L.
    • Work with the Finance team to ensure invoicing & financial information is recorded promptly and accurately, and responsible for cash procedures and required financial documents to ensure a timely & accurate P&L result.
    • With support from others in the business, set performance measures to track performance.
  • Customer Experience:
    • Ensure the venue delivers the best possible customer experiences.
    • Continuously develop customer experience and standards of service.
    • Monitor customer feedback and satisfaction and ensure responses are provided promptly and professionally.
    • Proactively drive brand awareness and customer footfall through unique events & beer experiences, working alongside the Bar Operations Manager or relevant teams.
  • Business Development:
    • Seek to develop relationships with both customers and local businesses, in line with company standards and practices.
    • Develop new and current relationships with food vendors in line with the venue's food model.
    • Using this as an opportunity to drive trade and create new customer experiences.
    • Working alongside the Events Manager/wider Management team, maximize revenue potential and customer experience through private events and bookings.
    • Monitor and respond to any issues of damage, fire, or complaint, ensuring to report to Head Office when appropriate.

ABOUT YOU:

  • Excellent communication and interpersonal skills.
  • Highly organised and capable of managing multiple priorities.
  • A good awareness and knowledge of the UK craft beer industry.
  • Someone who can operate professionally and strategically with an excellent understanding of the hospitality industry.
  • Must have a keen interest in both their own personal development and that of their team.
  • Experienced people leader.
  • Capable of operating in a fast-paced working environment.
  • A good understanding of the company mission with an ability to uphold company values everyday.

Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply.

We particularly welcome female applicants and those from ethnic minorities, as these groups are under represented in the brewing industry.

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